Here are some of our most FAQ:
FAQ – Design
Q: Do you have a minimum order quantity?
A: Yes, we do have a minimum order quantity. We usual minimum for embroidery is 25 – however we can do less. Obviously the price for a smaller quantity will be greater. The minimum order quantity for woven is 50. However, the more you buy the cheaper they get!
Q: Is there a set up fee for the design?
A: We provide artwork free of charge!
Q: I don’t have a design, can you help?
A: We can absolutely help! Our talented artist can create a unique design with your input!
Q: I have an existing patch that was made elsewhere. Can you duplicate it?
A: Yes, we can duplicate an existing patch. Please take a picture of the existing patch and send it to us.
Q: Will I be able to edit the design you created for me?
A: Yes, you will be able to. One of our talented graphic artist will create a mockup sample of your design, for you to approve. This will confirm the style of your design, the color, and any special options that you choose. When this mockup is complete, you will receive an email notification to approve your mockup. If there is a problem with the mockup you are free to request an unlimited amount of free edits. If you confirm that everything is correct with the mockup, then you will approve the mockup and we will proceed to the next step.
Q: What size should my lettering be?
A: You can choose the size of your lettering. However, we do recommend that the height of your lettering be a minimum of 5mm. At this height your text will be legible. If you are unsure what size your lettering should be, our creative specialist can assist you with that.
Q: Will my custom embroidered patch look just like the image I sent you?
A: Embroidery is an art, and inherent in art is the possibility of imperfections. Embroidery is not the same as printing where a design can be copied 100%. Embroidery is a completely different medium. The final production will look exactly like the emailed sample that you approve.
Q: What is an Embroidered Patch?
A: An Embroidered Patch is a piece of artwork created thru an embroidery machine using materials such as cotton twill and different colour threads. It conveys a theme, event or logo that commemorates the users’ message.
Embroidered emblems and patches are a great way to put your design or insignia on a garment without applying the decoration directly to the garment. These emblems & patches are generally produced on a twill fabric with a smooth texture.
In most cases a portion of the underlying twill becomes the background for the design, and a variety of thread colors make up the details of the design. There is a decorative stitch that overlays the edge of the twill fabric to make your custom embroidered emblem.
Embroidered emblems and custom patches are commonly produced for outerwear, clothing and accessories. They work great for uniforms, caps, jackets and golf shirts when you want maximum recognition and exposure. We use the highest quality fabrics and threads to make your embroidered emblems and patches.
Q: Can you do an exact color match based on PMS numbers alone?
A: Yes. Our production team has years of experience in matching the correct thread color with the pantone color that you choose for us. Our sales representative can also assist you in discussing the correct colors for your embroidered patch product.
FAQ – Production
Q: Beside embroidered patches, what other kinds of patches are you able to produce?
A: Woven patches, Sublimated patches, PVC patches, and Chenille patches.
Q: What kind of embroidery thread do you use on your patches? How strong or fade resistant are they?
A: We use a premium quality 100% polyester thread that is specially designed for embroidered products. Our embroidered patches with normal use are meant to last a lifetime, with very minimal discoloration.
Q: What’s the difference between embroidered and woven patches?
A: The machines used to make both products are completely different. Embroidered patches create a very rich and sophisticated feeling for the customer. However, the biggest limitation of embroidery is that it is sometimes difficult to replicate very fine details. Woven labels don’t have the aesthetics qualities that an embroidered patch has, but they are much better for very detailed patches that are limited to 3 inches and under.
Q: What are your patches made of?
A: Our patches are made of high thread made especially for embroidered products, and our patches that are not 100% embroidered are made out of 100% cotton twill.
Q: What’s a backing?
A: We offer different backings. A plastic backing, iron on backing, Velcro (Hook & Loop Backing) and adhesive backing. The plastic backing is put on all patches that do not have a selected backing and are less than 100% embroidery. We add this backing to make the patch more sturdy. The iron on backing allows our customers to adhere our patches onto textiles by using a heat press. Velcro or Hook & Loop backings are used to temporarily adhere the patch onto a garment or bag. The adhesive backing is a several times use backing that allows the patch to stick onto apparel or other surfaces.
Q: What’s the most common backing that is being used on patches?
A: Most of our customers prefer iron-on backing because it is very convenient to embellish on any garment. Iron on backing also gives a sturdy appearance to the patch. Iron on is not permanent and we recommend that you still sew on your patches.
FAQ – Sales and Customer Service
Q: Do you have Quality Control before the patches are shipped?
A: At A1 Insignia we pride ourselves on the quality of the items we produce. Quality is everything! As the saying goes “it’s not quantity, its quality.” Before our customers receive their custom embroidered patches, our patches go through a meticulous process, one that ensures your custom patches are created perfectly.
Q: Will you keep my file for future orders?
A: We keep record of your custom patch forever. We keep a digital record of your product in your customer area, as well as our customer database, and we also keep one physical copy of your custom product in our warehouse. If you want to reorder, simply let us know, and we will be able to quickly reproduce your custom patch again.
Q: What if I receive my patches and I don’t like the quality of them?
A: If you receive your patches and don’t like the quality, we will redo your order for free or refund your money.
Q: How do I iron on my patches?
A: Items You Will Need:
*Iron *Ironing Board * Your custom iron-on badge or patch * Clean Washcloth or Tea towel
Step 1: Make sure that the clothing that you are applying the custom insignia to is washed, cleaned and dry. Make sure the clothing is wrinkle-free. The clothing must be smooth because the patch may not adhere properly or might gather the clothing when the patch is applied.
Step 2: Make sure your iron is on and set to the correct settings to match the type of material of your clothing. IE, If your clothing is a cotton material make sure the iron is set to cotton because you don’t want to burn or damage your clothing.
Step 3: Iron the area where you want your embroidered patch to be for about 10 seconds.
Step 4: Then your going to place the patch on the heated area and then you will cover the insignia with a washcloth or a tea towel. Move the Iron over the washcloth or tea towel in a slow circular motion for about 90 seconds.
Step 5: Lift the washcloth or tea towel to make sure that the patch is being applied correctly, if the patch is applying correctly you can proceed to Step 6, if the patch is not adhering to the material you will need to start over again with a new patch.
Step 6: Turn the clothing inside out, you will then iron the emblem again for about 30 seconds. Make sure to move the iron in a slow circular motion.
Step 7: Remove washcloth or tea towel and let the article of clothing cool. Give your clothing and your new patch the “movement test” and make sure your patch can withstand your regular body movements.
Step 5: Enjoy your new patch!
Q: What payment methods do you accept?
A: We accept all major credit cards, checks, or direct deposit.
FAQ – Shipping
Q: What methods do you ship?
A: We ship using Australia Post at no cost for orders valued over $100. You can also get your patches shipped via Australia Post ‘Express Post’ satchel however this option is a flat $15.00 (plus GST).
Q: How long will it take to get my patches?
A: 8 to 12 business days after final sample approval.
If there are any other FAQ you have please let us know – and we will add them to our FAQ page.
All of the products displayed in this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of A1 Insignia. These are not for individual sale.