FAQ

We will create a sample of your design, for you to approve.  This will confirm the style of your design, the colour, and any special options that you choose.  When this sample is complete, we will email the sample to you for approval or amendment.  If there is a problem with the sample you are free to request a reasonable amount of free edits.  If you confirm that everything is correct with the sample, we will proceed to full production.

When it comes to gradient (one colour blending into another) depending on where the gradient is being used, we recommend replacing it with a solid colour or use 2 – 3 thread colours to try to replicate the gradient.

How noticeable a change in thread colour will be will depend on how wide apart the colours are from each other. As an example shading from black to white will be very noticeable but transitioning from yellow to a slightly darker yellow will turn out much better.

When making an embroidered patch we are limited around 75 threads per/inch. However different thread patterns will be used in different situations to make the patch look as close as possible to the original artwork provided. So the main thing to remember is that when you get your patches made up, don’t expect a high resolution finish like a printed or woven patch patch and don’t expect everything to have high resolution edges because they won’t. 

Due to the needles moving around when they are moving up and down and punching through the backing they will never strike the exact same position, so every patch will have slight differences. No two patches will be exactly the same. We are also limited to how narrow we can make a line. this is limited to about 0.5mm. Any narrower than this and we need to use a straight chain stitch.

There a variety of applications and can be put on shirts, jackets, bags, pants jeans and hats. The patches will iron onto most fabrics that can withstand the heat of a hot dry iron.

Fabrics that may not be suitable include leather, rain-wear, highly elastic fabrics, or nylon fabrics. For materials such as these the patches can be stitched or glued.

Fabrics that may not be suitable include leather, rain-wear, highly elastic fabrics, or nylon fabrics. For materials such as these the patches can be stitched or glued.

Before applying your patch wash and dry your garment first.

1. Set the iron to a hot cotton setting.
2. Place the patch in the desired location and cover with a thin piece of cloth.
3. Iron and apply firm pressure evenly on the patch for approx 30-40sec.
4. Iron the opposite side for approx 20-30sec to reinforce.
5. When washing turn your garment inside out and use a gentle wash cycle.

Yes. Once the patches are applied properly they can be put in the washing machine. Remember to turn your garment inside out. A gentle wash cycle with cold water is recommended. After the first couple of washes, check that the edges of your patch have remained in place. If they have lifted, repeat steps 2, 3 and 4 of the ironing instructions detailed above. Do not put them in the dryer.

However, we always recommend oversewing the patch on items that will be washed frequently.

We ship the majority of our orders using Australia Post (Express Post) and for small orders like ID patches we offer standard untracked mail. Price depends on the total quantity ordered.

We ship via Australia Post Economy Air at cost. However we can ship Express at cost.

Depending on the production method, your order could be despatched 8 to 12 business days after final sample approval. Some production methods do take longer.

For orders sent via Express Post we will provide a tracking number so you can see where your order may be. For orders sent via standard untracked mail once we hand it over to AustPost it is out of our hands. We always recommend Express Post for the tracking.